National Research Corporation Explained
National Research Corporation, doing business as NRC Health, is a company which provides healthcare products and subscription-based solutions in United States and Canada.[2] It was founded in 1981 and is currently based in Lincoln, Nebraska.
History
- 1981 - National Research Corporation was established.
- 1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
- 1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
- 2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.[3]
- 2003 -The company completed the acquisition of Smaller World Communications in Canada.
- 2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
- 2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
- 2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
- 2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.[4]
- 2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.[5]
- 2016 - National Research Corporation rebrands to NRC Health.[6]
- 2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.[7]
Awards
NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.[8] [9] [10]
- 2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
- 2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.[4]
Products and services
Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.
Under this strategy, the company provides:
- Patient & Family Experience
- Resident & Family Experience
- Employee Engagement
- Physician Engagement
- The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
- Market Insights
- Healthcare Analytics
- Clinical & Outcomes Analytics
- Health Risk Assessments
- Patient Outreach Programs
- Integrated Solutions
- The Institutes
CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.
Notes and References
- Web site: Company Key Statistics.
- Web site: Company Business Summary .
- Web site: National Research Corporation Purchases Picker Institute's Healthcare Survey Business.
- Web site: Company Historical Timeline . National Research Corporation. dead . https://archive.today/20140317145150/http://www.nationalresearch.com/about/history/timeline/ . 2014-03-17 .
- Web site: New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online. National Research Corporation. . 14 June 2018.
- Web site: NRC Health rebrand: The why and how of human understanding . NRC Health . 14 June 2018.
- Web site: Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals. Farr. Christina. 2020-02-20. CNBC. en. 2020-02-21.
- Web site: Congratulations to the 2013 AHCA/NCAL National Quality Award winners . National Research Corporation. dead . https://web.archive.org/web/20140317194542/http://www.nationalresearch.com/about/2012-ahca-ncal-national-quality-award/ . 2014-03-17 .
- Web site: Consumer Choice Awards.
- Web site: Interested in Excellence in Action winners of past years?. National Research Corporation. dead. https://web.archive.org/web/20140317182422/http://www.nationalresearch.com/about/excellence-in-action/excellence-in-action-past-years/. 2014-03-17.