Call center industry in Bangladesh explained

The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies.[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.[1]

A call center "village" was planned in 2009.[2], around 70 call centers were in operation in Bangladesh.[1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.

Notes and References

  1. Web site: Abdullah Mamun . Call centre business gains momentum . The Daily Star . 2013-12-17.
  2. Web site: Md Hasan . Call centres on the rebound . The Daily Star . 2009-12-30 . 2013-12-17 . 2013-12-17 . https://web.archive.org/web/20131217224727/http://archive.thedailystar.net/newDesign/news-details.php?nid=119715 . dead .